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Spa Policies

So you can fully enjoy your spa experience, please arrive a minimum of 15 minutes before your first scheduled treatment.

Reservations & Cancellations:
If you are not a registered guest of The Surrey, a credit card number is required to guarantee your reservation. We require 24 hours notice to cancel any appointment. Any cancellations made after this period will be charged in full.

A safe is available in your treatment salon for your valuables. We regret that we cannot be held responsible for personal items.

Health Conditions:
Please advise us of any health conditions, allergies or injuries that could affect your service when making your spa reservation.

Please help us to maintain the serenity of the spa by silencing all electronic devices and respecting all guests’ rights to privacy.

For your convenience, a 20% gratuity will be added to all services.

In-Room Services:
Most spa services are available in the privacy of your guest room.

The Spa is available for private, fully customizable events.