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Frequently Asked Questions

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What time can I check-in and check-out?

Check-in time is 3PM, check-out is at 12PM.

What is the hotel’s reservation cancellation policy?

Hotel cancellation policies vary based upon rate—contact us for more information.

Is there Wi-Fi access at The Surrey?

We offer complimentary Wi-Fi in the lobby and all guest rooms.

Does The Surrey have a restaurant? Is there room service available?

Chef Daniel Boulud brings incredible dining to The Surrey with Café Boulud. There’s also Bar Pleiades, which has an inspired cocktail menu . We provide in-room dining at any hour, courtesy of Café Boulud.

Does The Surrey have a rooftop?

Our seasonal Private Roof Garden overlooks the Upper East Side and Central Park from the 17th floor. The panoramic Manhattan views are accompanied by light food and signature cocktails from the classic New York City rooftop bar—most notably, seasonal muddled lemonades. The rooftop is open seasonally to guests and members of the Patrons Club.

Does the Surrey have specialty suites?

The hotel features two specialty suites: our Penthouse and Presidential Suites.

What is The Surrey’s smoking policy?

The Surrey is a smoke-free environment. Smoking in your room will result in a daily $300 fine.

Is there a spa at The Surrey?

Yes, our Cornelia Spa is an intimate pied-a-terre-style luxury spa within The Surrey.

Does The Surrey have a fitness center?

Our 24-hour fitness center is located on the 2nd floor. We provide treadmills, ellipticals, stair climbers, exercise bikes, yoga mats and free weights for guest use. Hand towels, water and headphones are also available.

Can I bring my pet?

Pets are always welcome at The Surrey and invited to utilize our Posh Pets program. There is a $250 one-time non-refundable pet cleaning fee per stay.

Is there a limit to how long I can stay at The Surrey?

Not at all—The Surrey welcomes guests to stay for as long as they would like. For extended stay requests please contact Ellen Gerchick at 646.358.3608 or at ellen.gerchick@thesurrey.com

Where can I learn about The Surrey’s special offers and promotions?

The Surrey offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly—visit the Special Offers page to learn more.

Does the hotel offer valet services?

Valet parking is $75 per 24-hour period for cars, $85 for SUVs. In-and-out privileges are not included.

What is the "Residence Fee" on my folio?

Our Residence Fee is $35 plus tax per room, per night, and provides the following amenities:

  • $10 daily minibar credit (cannot be rolled over)
  • Morning tea & coffee in the lobby
  • Daily 20% off spa services at Cornelia Spa
  • High speed Wi-Fi access across the hotel for unlimited devices
  • Unlimited local and domestic long distance calls
  • Shoeshine services
  • 24/7 access to our fitness center
  • Daily turndown service
  • In-room bottled water
  • Use of the house car within 10 blocks of the hotel
What should I do and see during my stay?

Ask our world-class concierge team for neighborhood recommendations. Our team can always be reached at 646.358.3620 or concierge@thesurrey.com

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