Frequently Asked Questions

Check-in time is 3PM, check-out is at 12PM.

Hotel cancellation policies vary based upon rate—contact us for more information.

We offer complimentary Wi-Fi in the lobby and all guest rooms.

Chef Daniel Boulud brings incredible dining to The Surrey with Café Boulud. There’s also Bar Pleiades, which has an inspired cocktail menu . We provide in-room dining at any hour, courtesy of Café Boulud.

Our seasonal Private Roof Garden overlooks the Upper East Side and Central Park from the 17th floor. The panoramic Manhattan views are accompanied by light food and signature cocktails from the classic New York City rooftop bar—most notably, seasonal muddled lemonades. The rooftop is open seasonally to guests and members of the Patrons Club.

The hotel features two specialty suites: our Penthouse and Presidential Suites.

The Surrey is a smoke-free environment. Smoking in your room will result in a daily $300 fine.

Yes, our Cornelia Spa is an intimate pied-a-terre-style luxury spa within The Surrey.

Our 24-hour fitness center is located on the 2nd floor. We provide treadmills, ellipticals, stair climbers, exercise bikes, yoga mats and free weights for guest use. Hand towels, water and headphones are also available.

Pets are always welcome at The Surrey and invited to utilize our Posh Pets program. There is a $250 one-time non-refundable pet cleaning fee per stay.

Not at all—The Surrey welcomes guests to stay for as long as they would like. For extended stay requests please contact Ellen Gerchick at 646.358.3608 or at [email protected]

The Surrey offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly—visit the Special Offers page to learn more.

Valet parking is $75 per 24-hour period for cars, $85 for SUVs. In-and-out privileges are not included.

Our Residence Fee is $35 plus tax per room, per night, and provides the following amenities:

• $10 daily minibar credit (cannot be rolled over)
• Morning tea & coffee in the lobby
• Daily 20% off spa services at Cornelia Spa
• High speed Wi-Fi access across the hotel for unlimited devices
• Unlimited local and domestic long distance calls
• Shoeshine services
• 24/7 access to our fitness center
• Daily turndown service
• In-room bottled water
• Use of the house car within 10 blocks of the hotel

Ask our world-class concierge team for neighborhood recommendations. Our team can always be reached at 646.358.3620 or [email protected]