Booking Info
The Surrey
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Frequently Asked Questions

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Denihan Hospitality Group takes our corporate responsibility seriously. That’s one reason we are pleased to be a part of the “Hospitality for Hope” and “Safe Stay” initiatives recently launched by the national hotel industry to provide hope and enhanced cleaning hotel practices and workplace protocols to meet the challenges presented by COVID-19. Learn more.

Covid-19 Update

COVID – 19

With over fifty years in the New York Hospitality industry, Denihan Hospitality is dedicated to the health and wellbeing of every guest and associate and we have always maintained the most rigorous cleaning standards across all properties. With the recent outbreak of COVID-19, we are in constant communication with American Hotel Lodging Association (AHLA) and the Centers for Disease Control and Prevention (CDC), and are following their strict guidance regarding this matter.

Specific steps our hotels are taking include:

  • Public Space sanitization teams in lobby to disinfect all touch points on a regular basis.
  • Focus on increased frequency of cleaning and disinfecting in public spaces, with a focus on the front desk check-in, elevators and elevator buttons, door handles, public bathrooms and room keys.
    • As a precaution, we have closed meeting rooms, fitness centers and other publicly shared amenity space currently not accessible to guests or employees until sanitation protocols are established.
  • Associates utilizing EPA registered antimicrobial products for cleaning all touchpoints/surfaces.
  • Antimicrobial soap accessible in all public restrooms.
  • Sanitizing stations installed on each floor of properties and in public spaces.
  • Protection screens are installed at Front Desk computer stations with space allocated for transfer of documents, keys, etc.
  • Additional cleaning and sanitation measures for all frequently used equipment.
  • Social distancing guidelines posted in each hotel lobby/elevator/back of house areas.
  • Full health and safety training sessions provided to staff by GCG Risk Management (http://www.gcgriskmanagement.com/).
  • PPE including masks and gloves provided to all associates and they are required to wear them.

We take standards for hygiene and cleanliness very seriously.  For the most updated information, please refer to the American Hotel Lodging Association and the Centers for Disease Control and Prevention (CDC)

What time can I check-in and check-out?

Check-in time is 3PM, check-out is at 12PM.

What is the hotel’s reservation cancellation policy?

Hotel cancellation policies vary based upon rate—contact us for more information.

How do I contact the hotel's concierge team?

Our world-class concierge team can always be reached at 646.358.3620 or [email protected] 

Is there Wi-Fi access at The Surrey?

We offer complimentary Wi-Fi in the lobby and all guest rooms.

Does The Surrey have a restaurant? Is there room service available?

Chef Daniel Boulud brings incredible dining to The Surrey with Café Boulud. There’s also Bar Pleiades, which has an inspired cocktail menu. We provide in-room dining at any hour, courtesy of Café Boulud.

Breakfast
Monday to Friday: 7AM – 10:30AM
Saturday and Sunday: 8AM – 10:30AM

Brunch
Saturday: 11:30PM – 2:30PM
Sunday: 11:30am – 3PM

Lunch
Monday to Friday: 12PM – 2:30PM

Dinner
Monday: 5:30PM – 10PM
Tuesday-Thursday: 5:30pm – 10:30PM
Friday and Saturday: 5PM – 10:30PM
Sunday: 5PM – 10PM

Does The Surrey have a rooftop?

Our seasonal Private Roof Garden overlooks the Upper East Side and Central Park from the 17th floor. The panoramic Manhattan views are accompanied by light food and signature cocktails from the classic New York City rooftop bar—most notably, seasonal muddled lemonades. The rooftop is open seasonally to guests and members of the Patrons Club.

Does the Surrey have specialty suites?

The hotel features two specialty suites: our Penthouse and Presidential Suites.

What is The Surrey’s smoking policy?

The Surrey is a smoke-free environment. Smoking in your room will result in a daily $400 fine.

Is there a spa at The Surrey?

Yes, our Cornelia Spa is an intimate pied-a-terre-style luxury spa within The Surrey. If you would like to make an appointment or inquire about one of our treatments, please contact the spa at 646.358.3600

Does The Surrey have a fitness center?

Our 24-hour fitness center is located on the 2nd floor. We provide treadmills, ellipticals, stair climbers, exercise bikes, yoga mats and free weights for guest use. Hand towels, water and headphones are also available.

Can I bring my pet?

Pets are always welcome at The Surrey and invited to utilize our Posh Pets program. There is a $250 one-time non-refundable pet cleaning fee per stay.

Is there a limit to how long I can stay at The Surrey?

Not at all—The Surrey welcomes guests to stay for as long as they would like. For extended stay requests please contact Ellen Gerchick at 646.358.3608 or at [email protected]

Where can I learn about The Surrey’s special offers and promotions?

The Surrey offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly—visit the Special Offers page to learn more.

Does the hotel offer valet services?

Valet parking is $75 per 24-hour period for cars, $85 for SUVs. In-and-out privileges are not included.

What is the "Residence Fee" on my folio?

Our Residence Fee is $35 plus tax per room, per night, and provides the following amenities:

  • $10 daily minibar credit (cannot be rolled over)
  • Morning tea & coffee in the lobby
  • Daily 20% off spa services at Cornelia Spa
  • High speed Wi-Fi access across the hotel for unlimited devices
  • Unlimited local and domestic long distance calls
  • Shoeshine services
  • 24/7 access to our fitness center
  • Daily turndown service
  • In-room bottled water
  • Use of the house car within 10 blocks of the hotel
What should I do and see during my stay?

Ask our world-class concierge team for neighborhood recommendations. Our team can always be reached at 646.358.3620 or [email protected]

What's the difference between a Salon and a Suite?

Our suites afford additional space, a separate living room and soaking tubs.

https://www.thesurrey.com/accommodations/

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