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Spa Policies

Arrival:
So you can fully enjoy your spa experience, please arrive a minimum of 15 minutes before your first scheduled treatment.

Reservations & Cancellations:
If you are not a registered guest of The Surrey, a credit card number is required to guarantee your reservation. We require 24 hours notice to cancel any appointment. Any cancellations made after this period will be charged in full.

Valuables:
A safe is available in your treatment salon for your valuables. We regret that we cannot be held responsible for personal items.

Health Conditions:
Please advise us of any health conditions, allergies or injuries that could affect your service when making your spa reservation.

Courtesy:
Please help us to maintain the serenity of the spa by silencing all electronic devices and respecting all guests’ rights to privacy.

Gratuities:
For your convenience, a 20% gratuity will be added to all services.

In-Room Services:
Most spa services are available in the privacy of your guest room.

The Spa is available for private, fully customizable events.