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Our Best Rate Promise

We promise that you will always receive the best possible New York City luxury hotel rates when you book through our official website, our reservation center or directly with our hotel. In the unlikely event you do find a lower rate elsewhere within 24 hours of your booking, we will match the lower rate, put $50 credit toward your stay, and give you a complimentary room upgrade. Click here for terms and conditions.

If you have found a better hotel rate through another booking channel after booking at thesurrey.com, submit a claim form and our guest assistance team will determine eligibility and contact you.