Arrival:
So you can fully enjoy your spa experience, please arrive a minimum of 15 minutes before your first scheduled treatment.
Reservations & Cancellations:
- If you are not a registered guest of The Surrey, a credit card number is required to guarantee your reservation.
- We require 24 hours notice to cancel any appointment. Any cancellations made after this period will be charged in full.
Valuables:
A safe is available in your treatment salon for your valuables. We regret that we cannot be held responsible for personal items.
Health Conditions:
Please advise us of any health conditions, allergies or injuries that could affect your service when making your spa reservation.
Courtesy:
Please help us to maintain the serenity of the spa by silencing all electronic devices and respecting all guests’ rights to privacy.
Gratuities:
For your convenience, a 20% gratuity will be added to all services.
In-Room Services:
Most spa services are available in the privacy of your guest room.
Gift Certificates are available at the Spa or online.
The Spa is available for private, fully customizable events.